Return & Refund Policy

At Zanimart.online, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with returns and refunds.

1. Returns

You may return items within [07 days] of delivery.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Proof of purchase (invoice/receipt) is required for all returns.

2. Non-Returnable Items

Certain items cannot be returned, such as:

Sale/clearance items
Customized or personalized products
Hygiene-related products (e.g., undergarments, cosmetics)

3. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 24/7 .
Shipping costs are non-refundable (unless the return is due to our error or a defective product).

4. Exchanges

We only replace items if they are defective, damaged, or the wrong item was delivered.
If you need an exchange, please contact us at 03180310920 before sending the item back.

5. Shipping for Returns

Customers are responsible for paying their own shipping costs for returning items.
If the return is due to a mistake on our end (wrong item, damaged product), we will cover the shipping cost.

6. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us at:
📧 zm8706375@gmail.co
📞 03180310920